ALEX REACTS ANGRILY
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MR PATEL GIVES A SOLUTION TO FUTURE PROBLEMS. HE DOESN’T GIVE WARNINGS.
ALEX REACTS WITH A SUBMISSIVE RESPONSE
MR PATEL CHECKS THAT ALEX UNDERSTANDS.
Summary
Original Images and audio from:
Handshake: A Course in Communication by Peter & Karen Viney, OUP
ALEX FEELS HURT. HE THINKS THE CRITICISM IS UNFAIR.
MR PATEL, THE SUPERVISOR, BEGINS WITH A POSITIVE STATEMENT
MR PATEL IS SYMPATHETIC. HE SHOWS HE UNDERSTANDS THE PROBLEMS.
Supportive Feedback
MR PATEL IS DIRECT. HE EXPLAINS THE PROBLEM CLEARLY AND POLITELY.
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